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Frequently Asked Questions

What is InnoCaption and how does it work?

InnoCaption is an application that provides real-time captions for phone calls, aiding individuals with hearing impairments in communication. It utilizes a combination of automatic speech recognition (ASR) and live stenographers to deliver quick and accurate captions. Users only need to download the app and register to start receiving captions during their calls.

Is InnoCaption free to use?

Yes, InnoCaption is available free of charge for users who are deaf or hard of hearing. The service is funded by the Federal Communications Commission (FCC) and is free for eligible users. Users must register and verify their hearing impairment status to access the service at no cost.

What devices are compatible with InnoCaption?

InnoCaption works with most iOS and Android devices. The app can be downloaded from the Apple App Store or Google Play Store. A stable internet connection, either via Wi-Fi or cellular data, is required. Users should review the app's specifications for any additional device requirements before downloading.

How accurate are the captions provided by InnoCaption?

The captions generated by InnoCaption are highly accurate due to its use of both automatic speech recognition and live stenographers. While ASR provides quick transcriptions, live stenographers ensure correctness and context. Accuracy may vary based on call quality and speech clarity but generally remains high.

Can InnoCaption be used for international calls?

InnoCaption is primarily designed for use within the United States, being funded by the FCC. Although it may work for international calls, the service is optimized for domestic use. Users making regular international calls should verify current capabilities and potential limitations of the app for such use.

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