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Frequently Asked Questions

What is Salesforce Authenticator and how does it work?

Salesforce Authenticator is a security application designed to improve the security of your Salesforce account. It employs two-factor authentication (2FA) by sending a notification to your registered mobile device during a login attempt. You can simply tap to approve or deny access, providing a convenient and secure way to safeguard your account.

Is Salesforce Authenticator free to use?

Yes, Salesforce Authenticator is entirely free to download and use. It is available on both Android and iOS platforms, allowing users to strengthen their account security at no additional cost. Its main purpose is to add an extra layer of security for Salesforce users through two-factor authentication.

How do I set up Salesforce Authenticator with my Salesforce account?

Setting up Salesforce Authenticator is straightforward. After downloading the app, log into your Salesforce account and go to the 'Advanced User Details' section. From there, connect the app by scanning a QR code or entering a key manually. Follow the instructions on-screen to complete the setup and start receiving authentication requests.

What should I do if I lose my device with Salesforce Authenticator installed?

If you lose your device with Salesforce Authenticator, it is crucial to act quickly to secure your account. Immediately access your Salesforce account through an alternative method to remove the lost device from your authentication options. Also, contact your Salesforce administrator for further assistance in securing your account and configuring a new device.

Can Salesforce Authenticator be used with multiple Salesforce accounts?

Yes, Salesforce Authenticator supports multiple Salesforce accounts. The app allows you to add and manage various accounts within a single application. This is especially useful for users managing multiple accounts, eliminating the need to switch between different authentication apps.

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