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Frequently Asked Questions

What is SunPass and how does it work?

SunPass is an electronic toll collection system mainly used in Florida. It enables users to prepay for tolls by attaching a transponder to their vehicle or using the SunPass mobile app. The system automatically deducts toll charges from the user's prepaid account when passing through toll plazas, offering a convenient solution for frequent travelers.

How do I set up a SunPass account?

To create a SunPass account, you need to purchase a SunPass transponder, available online, through the SunPass mobile app, or at authorized retail locations. Activation requires creating an account on the SunPass website or app and providing vehicle and payment details.

Can I use SunPass outside of Florida?

Yes, SunPass is part of the E-ZPass Group network, allowing its use in multiple other states across the U.S. This enables SunPass transponders to be used where E-ZPass is accepted, beneficial for travelers crossing state lines.

What should I do if my SunPass transponder is not working?

If your transponder isn’t functioning correctly, first ensure it’s properly mounted and unobstructed. Verify that your account is active and has enough funds. If issues continue, contact SunPass customer service for troubleshooting assistance or transponder replacement.

Are there any fees associated with using SunPass?

While SunPass usually offers savings on tolls compared to cash payments, there are fees such as a one-time transponder purchase fee and a minimum account balance requirement. Users should review the SunPass website or app for detailed fee information.

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