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Frequently Asked Questions

What is Express Scripts and how does it work?

Express Scripts is a pharmacy benefit management application designed to help users efficiently manage their prescription medications. It allows users to order refills, track their prescription history, receive medication reminders, compare medication costs to find the best prices, and access pharmacists for support. Users can manage prescriptions directly through the app, making medication management more convenient.

Is Express Scripts available for both Android and iOS devices?

Yes, Express Scripts is available for download on both Android and iOS platforms. It can be found on the Google Play Store for Android devices and the Apple App Store for iOS devices. The app offers a seamless experience across both operating systems, allowing users to manage prescriptions efficiently regardless of their device.

How secure is my personal and prescription information on Express Scripts?

Express Scripts prioritizes the security of users' personal and prescription data by implementing advanced encryption technologies and adhering to industry-standard security protocols. The app complies with relevant privacy laws and regulations, such as HIPAA, to protect sensitive information. Users can trust that their data remains secure while using the platform.

Can I use Express Scripts to manage prescriptions for my family members?

Yes, the app includes a feature called 'Family Access,' which allows users to add family members to their account and manage their prescriptions, orders, and medication schedules. This feature is especially useful for caregivers or parents overseeing the medication needs of loved ones, providing a centralized system for family prescription management.

What kind of support does Express Scripts offer if I encounter issues with the app?

Express Scripts provides multiple support options for users facing issues. Users can contact a dedicated customer service team through the app or website for assistance with technical problems, prescription-related questions, or general inquiries. The app also features a comprehensive help section with FAQs and troubleshooting guides. For immediate help, users can reach customer support by phone.

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