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Frequently Asked Questions

What features does the HealthEquity Mobile app offer?

The HealthEquity Mobile app provides a comprehensive set of features for managing health savings accounts (HSAs), flexible spending accounts (FSAs), and other health-related financial accounts. Users can check their account balances, submit claims, upload receipts, and connect with various health and wellness services. The app is designed to deliver a seamless and user-friendly experience for healthcare financial management on the go.

Is the HealthEquity Mobile app secure for managing my healthcare finances?

Yes, the app employs strong security measures to protect your financial and personal information. It features biometric login, data encryption, and secure transmission protocols to safeguard your account details and transactions. Users can trust that their sensitive healthcare financial data is protected against unauthorized access.

Can I submit claims directly through the HealthEquity Mobile app?

Absolutely, users can submit claims directly via the app. You can take photos of receipts or upload relevant documents and submit them for processing. This feature simplifies the reimbursement process, allowing quick and easy management of healthcare expenses without cumbersome paperwork.

Does the HealthEquity Mobile app offer customer support?

Yes, the app offers robust customer support to assist with any questions or issues. It includes a help center featuring FAQs, tutorials, and options to contact customer service directly. Whether troubleshooting or learning about features, the support team is available to help users use the app effectively.

Is the HealthEquity Mobile app compatible with all mobile devices?

The app is compatible with most modern Android and iOS devices. It requires a minimum operating system version specified on the download page. Users should ensure their devices meet these requirements for full functionality. Regular updates are released to enhance compatibility and introduce new features, ensuring optimal performance across devices.

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