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Frequently Asked Questions

What is Ralphs and how does it work?

Ralphs is a grocery shopping application designed to simplify the process of buying groceries via mobile devices. Users can browse a wide range of products, add items to their virtual cart, and choose between delivery or in-store pickup. The app connects with your local Ralphs store to ensure product availability and includes features like digital coupons and personalized shopping lists for a more convenient shopping experience.

Is the Ralphs app free to use?

Yes, the Ralphs app is free to download and use. While there are no direct usage fees for the app itself, users should be aware that standard delivery charges may apply when choosing home delivery. Additional fees might also be associated with certain payment methods or services such as express delivery, so it is advisable to review the app for any applicable costs.

Can I use digital coupons with the Ralphs app?

Absolutely! The Ralphs app provides digital coupons that can be easily clipped and applied to purchases. These coupons are automatically applied at checkout, making savings effortless. Users can browse available coupons within the app, add them to their account before shopping, and ensure they get the best deals.

What payment methods are accepted on the Ralphs app?

The Ralphs app accepts various payment methods, including all major credit and debit cards. Users can securely save payment details within the app for quick checkout. The app also supports digital wallets like Apple Pay and Google Pay, offering flexibility and convenience. It's recommended to check within the app for any updates or changes to accepted payment options.

How does Ralphs handle customer service and support?

Ralphs offers customer support directly through the app, providing an accessible way for users to seek assistance. The help section includes FAQs, troubleshooting tips, and contact options for direct support. Whether inquiries relate to orders, app functionality, or general issues, Ralphs' customer service aims to ensure a smooth shopping experience.

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