The Duke Energy app provides a wide range of features to improve user convenience and energy management. Users can view and pay bills, monitor energy consumption, receive outage alerts, report service issues, access personalized energy-saving tips, and manage their account settings directly from their mobile devices.

Yes, the Duke Energy app is accessible on both Android and iOS platforms. It can be downloaded from the Google Play Store for Android devices and the Apple App Store for iOS devices, allowing a broad user base to access its features regardless of their device preference.

Users can easily report power outages by navigating to the outage section within the app, where they can provide details like location and account information. The app also enables users to track outage status and receive updates until the issue is resolved.

The app employs strong security protocols including data encryption, secure login procedures, and regular security updates to prevent unauthorized access. Users can trust that their personal and financial information remains protected while using the app to manage their accounts.

Yes, users can personalize their energy consumption alerts to better control their usage. They can set up notifications based on their energy habits, helping them stay informed and make adjustments to reduce their energy costs and consumption.