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Frequently Asked Questions

What features does Ally: Bank, Auto & Invest offer?

Ally: Bank, Auto & Invest is a comprehensive app that manages your financial life. It includes online banking, investment options, and auto financing. Users can perform seamless money transfers, manage savings and checking accounts, access investment portfolios, and apply for auto loans—all in one platform. The app also offers tools for budgeting and financial planning, serving as an all-in-one personal finance management solution.

Is Ally: Bank, Auto & Invest secure to use with my financial information?

Yes, the app ensures the security of your financial data by utilizing advanced encryption technology to safeguard information and secure transactions. It also features multi-factor authentication for added security, providing users with confidence that their sensitive information is protected against unauthorized access and cyber threats.

Can I access customer support through the Ally app?

Yes, the app offers comprehensive customer support. Users can contact 24/7 assistance via chat, email, or phone. Additionally, there is a detailed help center with FAQs and troubleshooting guides to resolve common issues promptly, ensuring users receive help whenever needed.

Is there a fee to use Ally: Bank, Auto & Invest app?

The Ally app is free to download and use. Ally Bank does not charge monthly maintenance fees for savings and checking accounts, nor are there fees for managing finances through the app. However, certain services like wire transfers or investment account management might incur charges. It's recommended to check Ally's website or contact customer service for specific fee details.

How can I start investing with Ally using the app?

Starting investment with Ally is simple. Users can open an investment account directly in the app, choosing between self-directed trading or managed portfolios. The app provides resources and tools to help users make informed investment decisions. Whether you're a beginner or experienced investor, the app offers guidance and support to manage and grow your investments effectively.

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