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Frequently Asked Questions

What is ConnectNetwork by GTL and what does it offer?

ConnectNetwork by GTL is an application designed to enable communication and transactions between inmates and their families or friends. It provides services such as managing phone accounts, messaging, and scheduling video visits. The platform aims to simplify interactions by offering a user-friendly interface for managing communication with incarcerated individuals.

How do I set up an account on ConnectNetwork by GTL?

To create an account on ConnectNetwork by GTL, download the app from the Google Play Store or Apple App Store. After installation, open the app and follow the registration steps, which include providing personal information, creating a secure password, and linking payment methods if required for services like calls or video visits. Make sure your details are accurate to ensure a smooth verification process.

What are the costs associated with using ConnectNetwork by GTL?

Using ConnectNetwork by GTL involves certain costs depending on the services utilized. Downloading the app is free, but charges apply for services such as phone calls, video visits, and messaging. The fees vary based on the correctional facility and type of communication. Users should review the app for specific pricing details and be aware of potential transaction fees.

Is ConnectNetwork by GTL secure for managing inmate communications?

ConnectNetwork by GTL emphasizes security and privacy by implementing measures to protect user data. The app utilizes encryption and secure payment systems to safeguard personal and financial information. Users should also adopt good security practices, like using strong passwords and monitoring their account activity, to enhance security.

Can I access ConnectNetwork by GTL on multiple devices?

Yes, ConnectNetwork by GTL can be accessed on numerous devices, including smartphones and tablets running Android or iOS. Once registered, users can log in on any compatible device using their credentials. This allows for convenient management of communications and transactions from various locations, ensuring consistent connectivity with inmates.

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