The Citizens Bank Mobile Banking app offers a wide range of features including checking account balances, viewing transaction history, paying bills, transferring funds between accounts, depositing checks via mobile, setting up customizable alerts, managing debit and credit cards, finding nearby branches and ATMs, and accessing customer support directly through the app.

Yes, the app is built with strong security measures such as encryption, multi-factor authentication, and secure login processes to protect user information. Users can also enable fingerprint or facial recognition for additional security.

Yes, the app includes a mobile check deposit feature that allows users to deposit checks by photographing them with their smartphone camera and following the on-screen instructions. This service is available 24/7, enabling deposits at any time without visiting a branch.

Generally, the app is free to download and use for account holders. However, standard data and messaging charges from your mobile carrier may apply. Certain services like expedited bill payments or international transfers may incur additional fees, which are detailed in the app’s terms and conditions.

If you experience problems or have questions, you can contact customer support directly within the app. The support section offers FAQs, troubleshooting advice, and options to contact customer service via phone or email. It’s also recommended to keep the app updated to the latest version for best performance.