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Frequently Asked Questions

What is MTS Urent and what does it offer?

MTS Urent is a versatile mobile application that simplifies the process of renting electric scooters and bikes. It provides users with an easy-to-use platform to find, reserve, and unlock bikes or scooters for short-term rentals. Ideal for urban transportation, it offers real-time availability, pricing, and direct in-app payment options, making city commuting more convenient and efficient.

How can I register and start using MTS Urent?

To begin using MTS Urent, download the app from the Google Play Store or Apple App Store and create an account by providing basic personal details and a valid payment method. After registration, you can use the app’s map to locate available vehicles, choose your preferred option, and follow on-screen instructions to unlock and initiate your ride.

What are the payment options available in MTS Urent?

MTS Urent offers various payment methods, including linking a credit or debit card for smooth transactions. Users can also pay via digital wallets like PayPal and region-specific local payment options. Before riding, the app displays estimated costs to promote transparency and help users manage expenses.

Are there any safety measures or guidelines when using MTS Urent?

Yes, MTS Urent prioritizes user safety by providing clear safety guidelines and recommendations. Users are advised to wear helmets, adhere to traffic laws, and park vehicles responsibly. The app includes a safety tutorial for new users and ensures that its fleet is regularly maintained for optimal condition, all aimed at promoting safe riding experiences.

What should I do if I encounter a problem with the scooter or bike?

If you experience issues with a scooter or bike, MTS Urent offers a customer support feature within the app. You can report problems by selecting from common issue categories or contacting customer service. The app allows immediate ride termination if safety is compromised, ensuring no charges for unusable time. The company commits to prompt resolution of problems to maintain customer satisfaction.

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