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Frequently Asked Questions

What is the IHG Hotels & Rewards app?

The IHG Hotels & Rewards app is an all-in-one tool for managing hotel reservations and rewards within the IHG network, which includes well-known brands like InterContinental, Holiday Inn, and Crowne Plaza. It allows users to book rooms, check in and out easily, and access exclusive member benefits. Designed to improve the travel experience, it provides quick access to booking details and reward statuses.

How do I earn and redeem rewards through the IHG Hotels & Rewards app?

Earning and redeeming rewards via the app is simple. Users can earn points by booking stays at IHG hotels through the app. These points can then be redeemed for free stays, gift cards, or airline miles. The app features promotions and exclusive deals to help accumulate points faster, and its user-friendly design makes tracking points and rewards straightforward.

Is the IHG Hotels & Rewards app available for both Android and iOS devices?

Yes, the app is available for download on both Android and iOS devices. It can be downloaded for free from the Google Play Store and the Apple App Store. The app is designed to work well on both platforms, offering a smooth and user-friendly experience. Users should ensure their devices are operating on the latest software for optimal performance.

Can I manage my reservations and check-in through the IHG Hotels & Rewards app?

Yes, the app allows you to easily manage your reservations, including viewing, modifying, or canceling bookings. It also provides a mobile check-in feature that enables you to check in before arriving at the hotel and offers a digital room key for contactless check-in, enhancing the convenience of your travel experience.

What security measures does the IHG Hotels & Rewards app take to protect my personal information?

The app prioritizes security and privacy by using advanced encryption to protect personal and payment data. It encourages the use of strong, unique passwords and provides biometric login options such as fingerprint or facial recognition. Regular updates and security patches are applied to safeguard user data from unauthorized access.

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