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Frequently Asked Questions

What is Remitly and how does it work?

Remitly is a digital financial service that enables users to send money internationally with ease. To use it, you need to create an account, enter the recipient's details, select a delivery method, and complete the payment. The platform offers competitive exchange rates and transparent fees, ensuring quick and secure transfers.

Is Remitly safe and secure for money transfers?

Yes, Remitly is highly secure and prioritizes the protection of users' financial information. It employs advanced encryption technology, complies with regulatory standards, and has a strong fraud detection system. Additionally, it provides a money-back guarantee if the transfer fails to reach the recipient as promised.

What are the fees and exchange rates associated with Remitly?

Remitly offers competitive fees and exchange rates that vary depending on the destination country and delivery method. Users can choose between Economy and Express options—Economy features lower fees but longer delivery times. It is advisable to check current rates and fees through the app before completing a transaction to find the best deal.

How long does it take for money to be transferred using Remitly?

Transfer times depend on the chosen delivery method. The Express option can process transfers within minutes, suitable for urgent needs, while the Economy option may take three to five business days. The platform provides real-time updates so users can track their transfers throughout the process.

What support options are available if I encounter issues with Remitly?

Remitly offers comprehensive support through live chat, phone, and email, available 24/7. It also features a detailed help center with FAQs and troubleshooting guides, ensuring users can access resources to resolve issues efficiently.

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