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Frequently Asked Questions

What is mobile.de and how does it work?

Mobile.de is an online marketplace focused on buying and selling cars and other vehicles. Users can browse a wide selection of new and used vehicles from private sellers and dealerships across different regions. The platform allows filtering searches by criteria such as make, model, price, and location. Additionally, mobile.de offers tools for buyers and sellers, including price evaluations and professional vehicle inspections.

Is mobile.de free to use for buyers and sellers?

Browsing and searching for vehicles on mobile.de is free for buyers. For sellers, especially professional dealers, mobile.de offers both free and premium listing options. Individual sellers can list a limited number of vehicles for free, while dealerships can choose premium packages to gain increased visibility and access to additional features like detailed analytics and enhanced profile setup.

What security measures does mobile.de have in place to ensure safe transactions?

Mobile.de prioritizes security by implementing measures such as a secure messaging system to protect users' personal information and promote communication within the platform to prevent scams. The platform also provides guidelines and tips for safe buying and selling, including advice to meet in public places and verify vehicle documents and authenticity before completing transactions.

Can I finance or lease a car through mobile.de?

Yes, mobile.de offers options to finance or lease vehicles directly through their platform. They collaborate with various financial institutions and leasing companies to provide competitive rates and flexible terms. Users can access financing calculators and submit applications on the website, making it convenient to explore payment options before purchasing.

How can I contact customer support if I encounter issues on mobile.de?

Mobile.de provides a comprehensive customer support system. Users can visit the help center for FAQs and guides on common issues. For personalized assistance, support can be reached via email or phone. The support team is responsive and helpful, ensuring timely resolution of any concerns or technical problems.

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