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Frequently Asked Questions

What is Cabify and how does it work?

Cabify is a ride-hailing application that connects users with private drivers to provide a comfortable and reliable transportation service. Users can download the app, create an account, enter payment details, and book rides. It offers various vehicle options to suit different needs, whether for personal use, business trips, or group travel.

Is Cabify available in my city or country?

Cabify operates in multiple cities across Latin America, Spain, and Portugal. To determine if it's available in your location, visit Cabify's official website or download the app and enable location services. This will provide information about service availability and the types of services offered in your area.

How does Cabify ensure passenger safety?

Cabify prioritizes passenger safety through measures such as comprehensive background checks for drivers, real-time ride tracking, and an in-app emergency button. Users can share their ride details with trusted contacts for added security. Additionally, customer support is available 24/7 to address safety concerns or issues.

What are the payment options available on Cabify?

Cabify provides several payment methods, including paying via credit or debit cards directly through the app. In some regions, options like PayPal or cash payments are also available. The app shows fare estimates before confirmation to ensure transparency.

How does Cabify handle cancellations and refunds?

Cabify has a straightforward cancellation policy, permitting passengers to cancel rides without charges if done within a certain timeframe. If a cancellation fee applies, it is usually small. Refund requests for issues or discrepancies can be made through the app or customer service for a fair resolution.

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