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Frequently Asked Questions

What is FREENOW and how does it work?

FREENOW is a flexible transportation application that enables users to book taxis, private vehicles, and other mobility services in various European cities. By downloading the app on a smartphone, users can request rides, select their preferred vehicle type, and make payments through the app without the need for cash. The app provides features like real-time ride tracking, estimated arrival times, and fare estimations to ensure a smooth and convenient travel experience.

Is FREENOW available in my city?

FREENOW operates in many European cities, including major locations such as London, Berlin, Paris, and Madrid. To determine if the service is accessible in your area, visit the FREENOW website or download the app and input your location. The app will display whether services are available and the types of rides you can book.

How do I pay for rides on FREENOW?

Payment for rides via FREENOW is made directly through the app using various options such as credit or debit cards, PayPal, or other supported payment methods. This cashless process ensures a smooth transaction. Users also receive digital receipts for their rides, making expense tracking easier.

What safety measures does FREENOW have in place for riders?

FREENOW emphasizes rider safety by implementing measures such as driver background checks, vehicle inspections, and real-time trip tracking. The app also features trip sharing with friends or family for added security. In emergencies, a dedicated support team is available to assist passengers promptly.

Can I schedule a ride in advance with FREENOW?

Yes, FREENOW permits users to schedule rides ahead of time. You can specify the pickup time and location within the app, and a driver will be assigned to meet you at that scheduled time. This feature is especially helpful for airport transfers or timely arrivals for important events. Scheduling ensures you have a confirmed ride without last-minute concerns.

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