Vrbo, short for Vacation Rentals by Owner, is a platform where homeowners list their properties for rent, allowing travelers to find unique vacation accommodations. Users can search by location, view property details, photos, and book directly through the app. It facilitates seamless communication between property owners and renters, providing a smooth booking experience.

To book a rental, download the app, create an account, and use the search feature to find your desired destination and travel dates. Browse available listings, view details, check availability, and read reviews. Once satisfied, proceed with booking via the secure payment process, and receive booking confirmation via email.

Yes, Vrbo charges a service fee for bookings, typically a percentage of the total rental cost, covering secure transactions and 24/7 customer support. Property owners may also have additional fees like cleaning fees or security deposits, which are clearly detailed in the listing before booking.

The Vrbo app offers an in-app messaging system for direct communication with the property owner or manager. This feature is available after booking or if you have questions before booking. By clicking the 'Contact Host' button on the listing, you can start a conversation, ensuring all communication is documented and secure.

Vrbo's cancellation policy varies by property and is outlined in each listing's details. Common options include flexible, moderate, and strict policies, which specify the cancellation timeframes and refund conditions. It is important to review these terms carefully before booking to understand your rights and any applicable penalties.