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Frequently Asked Questions

What is Bird — Ride Electric and how does it work?

Bird — Ride Electric is a popular application that provides users with access to electric scooters for short-distance travel. Users can locate nearby scooters using the app's map feature. After finding a scooter, they can unlock it via the app to start a ride. The app tracks the ride's duration and distance, and charges the user accordingly after the ride.

How do I find and unlock an electric scooter using Bird?

To find and unlock a scooter with Bird — Ride Electric, open the app and use the map to locate available scooters nearby. Select a scooter, approach it, and scan the QR code on the handlebar with the app to unlock it. Once unlocked, you can begin your ride. Make sure your account has a valid payment method linked before unlocking.

What are the payment options available in Bird — Ride Electric?

Bird — Ride Electric offers multiple payment options, including linking credit or debit cards directly to the app for easy payments. Users can also add funds to a Bird wallet within the app, which can be used for rides. Check the app regularly for any promotions or discounts.

Are there any safety guidelines I should follow while riding Bird scooters?

Yes, Bird stresses safety precautions for riders. Users should wear helmets at all times and adhere to local traffic laws. Riding in bike lanes where available and avoiding sidewalks to protect pedestrians is recommended. Riders should also stay aware of their surroundings, especially in busy urban areas, to prevent accidents.

What should I do if I encounter an issue with a Bird scooter during my ride?

If you face any problems with a Bird scooter during your ride, contact Bird's customer support via the app. They can assist with technical issues or other concerns. In emergencies or accidents, seek immediate assistance from local authorities and report the incident to Bird promptly.

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