Surfshark is a secure VPN service that ensures online privacy and security by encrypting internet connections. It functions by routing a device's internet traffic through its servers, concealing the IP address, and making online activities anonymous. This process protects data from hackers, advertisers, and third-party trackers.

Surfshark supports a variety of devices and platforms including Windows, MacOS, Android, iOS, Linux, as well as smart TVs and gaming consoles. It offers dedicated apps for these platforms and allows unlimited simultaneous connections, enabling protection for all devices under a single subscription.

Surfshark employs AES-256-GCM encryption for top-tier security. It follows a strict no-logs policy, meaning it does not record online activities. Additional features like CleanWeb, which blocks ads and malware, and a kill switch that safeguards data during connection drops, provide comprehensive privacy and security.

Using Surfshark may cause a slight reduction in internet speed due to encryption and server distance. However, it aims to minimize speed loss by offering high-speed servers and unlimited bandwidth. Most users find the speed reduction to be negligible compared to the benefits of enhanced security and privacy.

Surfshark offers 24/7 customer support via live chat and email, with a responsive and helpful support team. The website also features a comprehensive help center with guides, FAQs, and tutorials to assist users in setting up and using the VPN effectively.