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Frequently Asked Questions

What is Priceline and how does it work?

Priceline is a travel application designed to help users find attractive deals on hotels, flights, and car rentals. Users can search for accommodations and travel options by entering their destination, travel dates, and preferences. The app then displays a list of available deals, often at discounted prices. Priceline also offers 'Express Deals,' allowing users to save more by booking without knowing the specific hotel name until after purchase. The goal is to offer convenient, cost-effective travel booking experiences.

Are there any fees associated with booking through Priceline?

Priceline does not impose a booking fee for reservations made via their app or website. However, some hotels, airlines, or car rental companies may have additional fees such as resort fees or baggage fees, which are not included in the Priceline price. It is important to review the terms and conditions of each booking to understand any extra costs.

Is Priceline's 'Name Your Own Price' feature still available?

No, Priceline's 'Name Your Own Price' feature, which allowed bidding on hotel rooms and car rentals at discounted rates, was discontinued in 2016. Nevertheless, Priceline continues to offer substantial savings through 'Express Deals' and other discount options. With 'Express Deals,' travelers can enjoy low prices without bidding, but the exact hotel or car rental details are revealed only after booking.

Can I cancel or modify my booking on Priceline?

The ability to cancel or modify a booking on Priceline depends on the specific policies of the hotel, airline, or car rental company involved. Some reservations may be non-refundable or have strict cancellation terms, while others might be more flexible. It is essential to check the cancellation policy before booking, as Priceline follows the rules set by the travel providers, and modifications are not always guaranteed.

How can I get customer support from Priceline?

Priceline offers various customer support options to help users with their reservations. Support can be accessed through phone, email, or live chat via the app or website. There is also a help center with common questions and solutions. For specific issues, having your booking confirmation number ready can speed up assistance. The support team is available 24/7 to address any travel-related concerns.

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