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Frequently Asked Questions

What is the Sam's Club app and how does it make shopping easier?

The Sam's Club app is a convenient tool designed to streamline your shopping experience, both in-store and online. It allows you to browse a wide range of products, compare prices, and check product availability at your local club. Features like Scan & Go enable you to skip checkout lines by scanning items with your phone and paying through the app. It also provides access to exclusive member deals, personalized recommendations, and quick reordering of favorite items.

How does the Scan & Go feature work in the Sam's Club app?

The Scan & Go feature transforms your shopping process by letting you bypass traditional checkout lines. While shopping, you scan each item's barcode using your phone's camera. After finishing, you pay for your items via the app, which generates a digital receipt. You can then show this receipt at the exit as proof of purchase. This feature is designed to save time and improve shopping efficiency.

Can I use the Sam's Club app to shop online and what are the benefits?

Yes, the Sam's Club app offers a seamless online shopping experience. You can browse the catalog, add items to your cart, and purchase directly from your mobile device. Benefits include access to exclusive online deals, scheduling delivery or pickup at your convenience, and real-time order tracking. The app also provides personalized recommendations based on your shopping habits to enhance your overall experience.

Is the Sam's Club app free to use and are there any membership requirements?

The Sam's Club app is free to download and use. However, to unlock all features—such as member-exclusive discounts and the Scan & Go function—you need an active membership. Membership offers additional benefits like fuel savings and access to club events. While you can explore the app without a membership, full access to its features requires one, making it a valuable tool for maximizing your shopping experience.

What security measures does the Sam's Club app have to protect my information?

The Sam's Club app prioritizes the security of your personal and payment data by using advanced encryption technologies during transactions. The app is regularly updated to address potential security vulnerabilities. Users can also set up biometric authentication, such as fingerprint or facial recognition, to add extra protection. These security measures help ensure your information is protected and foster trust in the app's safety.

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