The Lenskart app provides a comprehensive platform for browsing, trying, and purchasing eyewear. Key features include an augmented reality virtual try-on to see how frames look, personalized style suggestions, an easy-to-use browsing interface for a large catalog, exclusive deals, discounts, and loyalty points for app users.

First-time users will find the app highly user-friendly due to its intuitive design and straightforward navigation. It features a clean layout with clear categories, guiding users step-by-step through features like virtual try-on, ensuring even new digital shoppers can make purchases easily.

Yes, app users gain access to exclusive discounts and offers not available elsewhere. The app also includes a loyalty program for earning points on purchases, early access to new collections, and personalized recommendations based on user preferences.

If issues arise with an order, first consult the app's help or customer support section for troubleshooting guides and contact details. Support can be reached via email or phone, where providing order details and a description of the problem will help facilitate a quick resolution.

Yes, the Lenskart app is available on both Android and iOS platforms. It can be downloaded from the Google Play Store and the Apple App Store. The app is regularly updated to maintain compatibility with the latest operating systems and to add new features.