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Frequently Asked Questions

What is MyCard - Contactless Payment?

MyCard - Contactless Payment is a mobile app that enables quick and secure contactless payments via smartphones. Users can link their credit or debit cards to the app and make payments at any contactless-enabled point of sale. It offers a convenient alternative to carrying physical cards and supports multiple payment methods.

How do I set up MyCard on my device?

To set up MyCard, download the app from the Google Play Store or Apple App Store. After installation, open the app and create an account or sign in. Add your credit or debit cards by following in-app instructions. Make sure NFC is enabled on your device to use contactless features.

Is MyCard - Contactless Payment secure to use?

Yes, MyCard uses advanced encryption and secure authentication methods. Transactions require biometric verification or a secure PIN, ensuring payment security. Personal card details are not stored on the device, reducing the risk of data breaches.

Can I use MyCard internationally?

Yes, MyCard can be used internationally depending on local merchant acceptance of contactless payments. Before traveling, verify that your cards are authorized for international use and check if contactless payments are supported at your destination. Currency conversion fees may apply depending on your card issuer.

What should I do if my phone is lost or stolen?

If your phone is lost or stolen, act quickly to protect your payment information. Use device management services like Find My Device (Android) or Find My iPhone (iOS) to lock or erase your device remotely. Contact your card issuer to block or monitor your cards for unauthorized transactions to safeguard your financial data.

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