The BCBSM app is recognized as the #1 Digital Tools and Commercial Health Plan for Member Satisfaction in Michigan for three out of the past four years. Designed to provide Blue Cross Blue Shield of Michigan members with convenient access to their health plans, the app empowers users to manage their healthcare more efficiently and stay informed when they need care the most.

This mobile application offers a range of features that enhance your healthcare experience, including:

• Viewing your deductible and other plan balances
• Understanding what services your plan covers
• Checking your claims and Explanations of Benefits (EOBs)
• Accessing your Health Savings Account (HSA) and Flexible Spending Account (FSA) for users partnered with our Health Equity services
• Paying your plan bill (applicable for users with non-employer coverage)
• Locating doctors and hospitals within your network
• Selecting and viewing your Primary Care Physician
• Getting access to care services including our 24-hour nurse line and telehealth
• Keeping your virtual ID card handy for quick identification
• Comparing quality ratings for doctors and procedure costs
• Researching drug prices and coverage requirements
• Contacting customer support
• Completing a health assessment and accessing various wellness services
• Utilizing the Virtual Assistant for 24/7 support and questions
• Keeping secure account information updated
• Using biometric login for faster access

The BCBSM app supports most health insurance plans, making it a versatile tool for many members. However, it does not support some specific groups, including:

• FEP members with a PPO plan
• MESSA members
• Blue Cross Complete (Medicaid) members

The app requests certain permissions to function effectively, including:

• Identity: Used for sending push notifications; BCBSM does not access or use any identity information beyond your account
• Wi-Fi connection: Ensures the app can verify an active internet connection for smooth operation
• Photos and other media: Utilized to deliver PDFs and display your virtual ID card; no access to your personal pictures or files

Many users find the BCBSM app intuitive and easy to navigate, thanks to its clean and user-friendly interface. Whether checking benefits, searching for healthcare providers, or managing prescriptions, the app streamlines these processes, reducing the hassle typically associated with healthcare management. The virtual ID card feature is especially convenient, allowing users to present their identification digitally during medical visits without carrying a physical card. This small but impactful feature, combined with fast response times and minimal glitches, makes the app a reliable companion for managing health plans efficiently.

For Blue Cross Blue Shield of Michigan members seeking a comprehensive solution for health management, the BCBSM app offers an exceptional blend of functionality and simplicity. It provides instant access to important health information, claims, benefits, and provider networks—all within a secure and user-centric platform. The app’s thoughtful design ensures both tech-savvy users and those less familiar with digital tools can benefit from its features. By making health management more accessible and less time-consuming, BCBSM solidifies its reputation as the leading digital health partner in Michigan. If you're looking to enhance your healthcare experience and stay on top of your health, the BCBSM app is a valuable resource worth exploring.