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Frequently Asked Questions

What is Veo and how does it work?

Veo is a shared electric vehicle service offering access to a fleet of electric scooters and bikes for short-distance travel. Users can download the Veo app, find a nearby vehicle, and unlock it with the app. It provides an easy, eco-friendly transportation option suitable for city commuting or casual rides.

How do I sign up for Veo?

To sign up for Veo, download the app from the App Store or Google Play, create an account using your email or social media, and provide payment information if needed to unlock and ride vehicles. Once registered, you can locate and use Veo vehicles.

What are the costs associated with using Veo?

Veo charges based on ride duration, typically including an initial unlock fee and a per-minute fare during the ride. Pricing can vary by location and vehicle type. Users should check the app for the most current pricing details to avoid unexpected charges.

Is Veo available in my city?

Veo is expanding its service areas, but availability depends on the location. Users can check availability by downloading the app, entering their location, and viewing the map of nearby vehicles. The company is actively working to bring its transportation service to more cities.

What safety measures should I follow when using Veo vehicles?

Safety is essential when riding Veo vehicles. Always wear a helmet, adhere to local traffic laws, use bike lanes when available, and watch for pedestrians. Users must be at least 18 years old and are encouraged to take a safety tutorial in the app before the first ride. Proper parking is also important to ensure safety and convenience for others.

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