Frequently Asked Questions
What is CaptionCall and how does it work?
CaptionCall is a specialized communication application designed to help individuals with hearing impairments by providing real-time captions of phone conversations. Users can view the transcribed text on their device or an external display, ensuring they do not miss any important information. The app utilizes advanced voice recognition technology to convert spoken words into text, making phone calls more accessible and easier to understand for those with hearing difficulties.
Is CaptionCall available for both Android and iOS devices?
Yes, CaptionCall can be downloaded on both Android and iOS devices. This allows users to access the service regardless of their preferred mobile platform. The app is available in the Google Play Store for Android users and the Apple App Store for iOS users, facilitating a smooth installation process.
Are there any costs associated with using CaptionCall?
Generally, CaptionCall is provided free of charge to qualified individuals with hearing loss. The service is funded through the Telecommunications Relay Service (TRS) program supported by a federal fund. Users may need to submit documentation of their hearing impairment to qualify for free access, ensuring that those in need can use the service without financial burden.
What are the system requirements for installing CaptionCall?
To effectively install and run CaptionCall, devices must meet certain system specifications. For Android devices, at least Android 5.0 Lollipop or higher is required. For iOS devices, the app requires iOS version 11.0 or later. Additionally, a stable internet connection is crucial for providing real-time captions during phone calls, ensuring accurate transcription.
How secure is CaptionCall in terms of user privacy?
CaptionCall emphasizes user privacy and security by implementing strong protective measures for personal data. It uses encryption to secure call-transcribed data and complies with industry privacy standards, including HIPAA regulations, to safeguard the confidentiality of user communications and personal information.
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