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Frequently Asked Questions

What is LiveWell with Advocate Aurora and what does it offer to users?

LiveWell with Advocate Aurora is a comprehensive health and wellness app designed to connect users with their healthcare providers seamlessly. It features appointment scheduling, test result viewing, access to medical records, prescription management, and direct communication with healthcare professionals, making health management convenient and accessible.

Is LiveWell with Advocate Aurora free to use, or are there any hidden costs?

The app is free to download and use for Advocate Aurora Health patients. There are no hidden costs for accessing medical records or messaging healthcare providers through the app, but charges for healthcare services like appointments or treatments are separate and billed by healthcare providers.

Can I schedule appointments with my healthcare provider using the app?

Yes, users can schedule appointments directly through the app by viewing available times and booking convenient slots. This feature simplifies the appointment process, reducing the need for phone calls or visits.

How does LiveWell with Advocate Aurora ensure the security of my personal health information?

The app employs advanced security measures, including encryption protocols for data transmission and storage. Users must create secure login credentials, and the app complies with privacy regulations to protect sensitive health information.

What devices are compatible with the LiveWell with Advocate Aurora app?

The app is compatible with both Android and iOS devices, requiring Android 5.0 or later and iOS 11.0 or later. It is available for download from the Google Play Store and the App Store, ensuring broad accessibility.

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