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Frequently Asked Questions

What is GettingOut Visits and how does it work?

GettingOut Visits is an application designed to enable video calls between family and friends of inmates and the inmates themselves. The app allows users to schedule, manage, and perform video visits using compatible devices. Users must create an account and link it to the inmate's facility, adhering to the facility's rules and guidelines.

Is GettingOut Visits available for both Android and iOS devices?

Yes, the app is available on both Android and iOS platforms. Users can download it from the Google Play Store and the Apple App Store. It's important to verify that their device meets the system requirements to ensure proper operation during video calls.

Are there any costs associated with using GettingOut Visits?

While downloading the GettingOut Visits app is free, there are charges for scheduling and conducting video visits. These fees can vary based on the correctional facility's policies and the duration of the visit. Users should consult their specific facility for detailed pricing and potential additional fees.

What are the system requirements for using GettingOut Visits?

The device must meet specific system requirements: Android devices need Android 5.0 or higher, and iOS devices require iOS 10.0 or later. A stable internet connection, preferably Wi-Fi, is essential for a smooth video call experience. Users should also grant necessary permissions for camera and microphone access.

How secure is the GettingOut Visits app in terms of privacy and data protection?

GettingOut Visits places a high priority on user privacy and data security by employing encryption for video calls and personal information. Users are required to follow secure login procedures and verify their accounts for added security. Regular updates to the app are recommended to benefit from ongoing security enhancements.

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