Securus Mobile App Overview
The Securus Mobile app is a vital tool designed to help users stay connected with incarcerated loved ones through a range of convenient communication features. Available on Android devices running Android 10.0 or higher, this application provides a seamless and secure platform to manage various services related to inmate communication. Whether you're setting up your account, scheduling video calls, or managing prepaid calling accounts, Securus Mobile offers an intuitive experience tailored to meet your needs.
Main Features of Securus Mobile
Account Management and Security
The app allows users to easily create a Securus Online account, which is essential for accessing both the mobile app and the website. Managing your account is straightforward: you can change your password or set up a 4-digit PIN for quick login. Additionally, for enhanced security, you can set up security questions that facilitate effortless password resets, ensuring that your account remains protected at all times.
Updated to support the latest security standards, the app ensures your personal data and communication remain confidential, providing peace of mind while managing sensitive interactions.
Video Connect®
One of the flagship features of Securus Mobile is the ability to enroll in Video Connect. This allows you to schedule and conduct video sessions remotely with an incarcerated individual, regardless of your location—be it at home, work, or traveling—so long as you have Wi-Fi or cellular data. The process is simple: you can view your upcoming scheduled sessions, sync them with your device calendar, and receive notifications to stay informed.
For optimal video quality, it is recommended to use a headset or ear buds with a microphone to reduce echo and improve clarity. The app also provides tools to test your Wi-Fi or cellular connection, ensuring that your video calls are smooth and reliable. Within the Video Connect feature, you can also manage identification photos, view transaction histories, and add or update your credit/debit card information for smooth payment processing.
Prepaid Calling and Account Management
With AdvanceConnect, you can fund your prepaid calling account to receive calls from incarcerated contacts. The app enables you to add funds, view your current balance, and manage the list of phone numbers that can receive calls. You can also see detailed call histories, block or unblock specific numbers, and set up automated payments through AutoPay or TextPay, making ongoing communication straightforward and reliable.
Securus Debit
The Securus Debit account allows you to deposit funds that incarcerated individuals can use for various services. These include making calls to any number, purchasing music, games, and movies for their tablets, scheduling Video Connect sessions, and buying stamps for sending eMessages and eCards. Managing this account offers flexibility and ensures your loved ones have the resources to stay connected and entertained.
Messaging Services
eMessaging™
This feature lets you sign up, purchase ‘stamps,’ and send and receive messages and eCards—digital greeting cards that can uplift and encourage. You can attach photos to messages and even take selfies or select images from your gallery to send via Snap n’ Send™. Multiple attachments are supported, allowing up to five items per message, and you can transfer stamps to contacts or prepay for replies. Additionally, you can send short VideoGrams of up to 30 seconds to add a visual element to your communication.
Availability of some messaging features may vary depending on the facility.
Securus Text Connect
This real-time, two-way text messaging service allows you to communicate with incarcerated individuals using the Securus Mobile app. You purchase a package of Connects specific to the facility, enabling you to send and receive text messages within that facility. The app notifies you of incoming messages, and you can set up automatic re-purchases of Connects (called Recharge) to avoid run-outs. You can also send eCards via text to provide encouraging messages, and set up low balance alerts via email to ensure ongoing communication.
Why Choose Securus Mobile?
If you’re like many users, staying connected with loved ones who are incarcerated can be a challenge. Securus Mobile acts as a reliable communication bridge, making it easier than ever to keep in touch through video calls, messaging, and digital greetings. Its user-friendly interface ensures that even those new to technology can quickly navigate and utilize all features effectively. Privacy and security are prioritized, so users can communicate confidently without concerns about their data or messages being compromised.
While the app is free to download, note that some features involve subscription plans or account deposits. Weighing the costs against the benefits of maintaining meaningful relationships with loved ones can help you make the most of this valuable service.
Overall, Securus Mobile offers a comprehensive suite of tools designed to facilitate secure and easy communication in environments where physical visitation isn’t always possible. This app is an essential resource for anyone seeking to strengthen their connections, providing features that are both practical and reassuring.
Pros
- User-friendly interface
- Real-time notifications
- Comprehensive monitoring features
- Easy setup process
- Secure data encryption
Cons
- Limited free version
- Requires constant internet connection
- Occasional app crashes
- Battery consumption issues
- Subscription-based pricing
