Securus Mobile is an all-in-one application designed to enable communication and enhance security for families, friends, and individuals connected through correctional facilities. The app allows users to send messages, photos, and videos, as well as manage phone calls and video visits with incarcerated individuals. It also offers account management features to streamline communication and financial transactions.

While downloading Securus Mobile is free, there are costs associated with its services. Users may be charged for sending messages, photos, or videos, as well as scheduling video visits or phone calls. It is important to review the app's pricing details and your facility's specific costs to understand the potential expenses.

Securus Mobile emphasizes data security by implementing strong encryption practices to safeguard communications and personal information. The app adheres to industry standards to ensure confidentiality and protect data from unauthorized access. Users should also keep their login information private and avoid sharing sensitive details.

Yes, Securus Mobile is compatible with both Android and iOS platforms. This ensures users can access its features on their preferred device. To install, download the app from the Google Play Store for Android devices or the Apple App Store for iOS devices, and follow the setup instructions.

If problems arise with Securus Mobile, users can access the Help section within the app for troubleshooting guides and FAQs. They can also reach out to customer support via email or phone for additional help. Keeping the app updated to the latest version can resolve many common issues.