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Frequently Asked Questions

What is Carvana and how does it work?

Carvana is an online platform that enables users to buy and sell used cars easily. It offers a seamless experience where users can browse a wide selection of vehicles, view detailed information on each car, and complete purchases online. Carvana also provides a unique vending machine pick-up option or home delivery for added convenience.

How reliable are the cars purchased through Carvana?

Cars purchased through Carvana undergo a thorough 150-point inspection to ensure quality standards. Each vehicle comes with a Carfax report detailing its history. Additionally, Carvana offers a 7-day return policy, allowing buyers to test the car and return it if it does not meet their expectations.

Can I trade in my current vehicle on Carvana?

Yes, Carvana has a trade-in feature where you can sell your current vehicle easily. By providing basic information about your car, you can receive an instant offer. If you accept, Carvana will pick up your vehicle and handle all the necessary paperwork, making the process hassle-free.

What financing options does Carvana provide?

Carvana offers flexible financing options suitable for various credit profiles. Users can pre-qualify for a loan without affecting their credit score. The app allows customization of payment plans by adjusting the down payment and loan duration, giving users transparency and control.

Is there customer support available for Carvana users?

Yes, Carvana provides comprehensive customer support through multiple channels, including phone, email, and live chat. The support team is committed to assisting users and ensuring a smooth buying or selling experience at every step.

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