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Frequently Asked Questions

What is SpotHero and how does it work?

SpotHero is a parking application that enables users to find and reserve parking spaces in advance at discounted rates. By inputting your destination details, the app presents a list of available parking options along with their prices and distance from your location, providing a stress-free parking experience without the usual hassle of searching for a spot upon arrival.

Is SpotHero available in all cities?

SpotHero is mainly available in major cities across the United States and Canada. Its coverage is not universal, so users should check whether the app is available in their specific city. The service continues to expand and add new cities regularly to improve user access.

How does SpotHero ensure the security of my vehicle?

SpotHero collaborates with reputable parking facilities that implement security measures such as surveillance cameras and security personnel. However, users are encouraged to take personal precautions and review parking location reviews for additional peace of mind.

Can I cancel or modify my parking reservation through SpotHero?

Yes, users can cancel or modify reservations via the app, but this depends on the parking facility’s cancellation policy. Users should review their booking details in the app to find options for changing or canceling reservations, keeping in mind that terms may vary for each booking.

Are there any additional fees when using SpotHero?

SpotHero provides transparency by showing all applicable fees during the booking process. The app does not charge hidden fees, but some parking facilities might add charges for services like oversized vehicle parking. Users should carefully review booking details to avoid unexpected costs.

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