Open the Sky Go app on your new device. Enter your Sky ID email and password. If you have forgotten your password, tap 'Forgotten password' to reset it. You must have an active Sky TV subscription to access content.

This usually happens due to a poor internet connection. Check your Wi-Fi signal or try using mobile data. Close other apps that use the internet. If the problem continues, restart your device and the app.

Yes, you can download selected shows and movies through the app. Look for a download icon next to the episode or film. Downloads remain available for a limited time, usually 30 days, and expire 48 hours after you start watching.

You can watch on up to two devices at the same time with your Sky TV subscription. Trying to stream on a third device will display a message asking you to stop playback on another device first.