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Frequently Asked Questions

How do I set up CallHippo for my business?

Download the app, create an account, then follow the onboarding steps to select your country and phone number through Settings > Phone Numbers.

Can I use CallHippo with my existing business numbers?

Yes, you can port your existing numbers via Settings > Number Management, or purchase new local or toll-free numbers directly in the app.

What are the core features of CallHippo?

CallHippo offers local and toll-free numbers, call routing, IVR, call recording, and team collaboration tools accessible through the main dashboard.

How do I make or receive calls using CallHippo?

Use the app's dialer or inbound call notifications. Ensure your device's microphone and speaker are enabled, and check Settings > Call Settings for configuration.

Can I customize call routing and IVR settings?

Yes, navigate to Settings > Call Routing & IVR to set up and customize call flows per your business needs.

What features are available during the free trial?

All premium features, including local and toll-free numbers, call forwarding, and analytics, are available during the 10-day free trial.

How do I subscribe after the free trial ends?

Go to Settings > Subscription to select and activate a plan, then enter payment details to continue accessing premium features.

What subscription plans does CallHippo offer?

CallHippo offers tiered plans based on usage and features—details are available in Settings > Subscription > Plans for your region.

Can I upgrade or downgrade my subscription plan?

Yes, you can change your plan anytime via Settings > Subscription, and adjustments will be applied immediately or at the next billing cycle.

What should I do if I experience call quality issues?

Check your internet connection, ensure the app has microphone and speaker permissions, and restart the app. Contact support if problems persist.

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