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Frequently Asked Questions

How do I get started with CompanionLink for Outlook?

Download and install the app, then follow the setup wizard to connect your Outlook account and choose your preferred sync method in Settings > Sync Options.

Which versions of Outlook are supported by CompanionLink?

CompanionLink supports Outlook 2010, 2013, 2016, 2019, and Office 365. Ensure your Outlook is properly installed and configured.

What data can I sync between Outlook and my Android device?

You can sync Calendar, Contacts, Tasks, and Notes via various methods like USB, WiFi, Bluetooth, DejaCloud, Google, and iCloud.

How do I set up WiFi sync with CompanionLink?

Go to Settings > Sync Options > WiFi Sync, select your device, and follow the prompts to establish a secure WiFi connection.

Can I use CompanionLink on multiple computers with a single license?

Yes, you can install it on multiple computers using the same license, especially when upgrading to a new PC, by following the license transfer instructions.

How do I sync Outlook data to Google Calendar using CompanionLink?

In Settings > Sync Options, select Google account and choose the data you want to sync, then initiate the sync process.

Is my data secure during synchronization?

Yes, data is encrypted during transfer via USB, WiFi, Bluetooth, DejaCloud, Google, and iCloud to ensure security and privacy.

What should I do if my sync process fails?

Check your connection settings, ensure Outlook and CompanionLink are updated, and verify network permissions. Contact support if issue persists.

What are the subscription options for CompanionLink for Outlook?

You can purchase a one-time license or subscribe annually. Visit Settings > Account > Subscription to view and manage your plan.

Can I update or upgrade my license later?

Yes, you can upgrade your license in Settings > Account > License Management or contact support for assistance with renewal or upgrades.

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