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Frequently Asked Questions

How do I start playing Cradle of Empires for the first time?

Download the app from your app store, open it, and follow the on-screen tutorial to learn basic gameplay and features.

How can I restore my game progress if I switch devices?

Link your game account to Facebook or email in Settings > Account to sync and restore your progress across devices.

What are the main gameplay modes in Cradle of Empires?

The game combines match-3 puzzles with city-building, hidden object hunts, and special events, each accessible via different game sections.

How do I use power-ups like bombs in the game?

Create matching combinations as described in the tutorial, and specific matches with 5 or more chips generate bombs which help clear levels.

How can I unlock new levels or features?

Progress through levels by completing puzzles; new levels are unlocked automatically as you advance, and special features appear as you progress.

Are there in-app purchases, and how do I make them?

Yes, the game offers in-app purchases. You can buy bundles via the Shop menu in Settings or during gameplay for extra coins, boosters, or lives.

How do I subscribe to premium plans or memberships?

Go to Settings > Account > Subscriptions to view and subscribe to premium offers for additional benefits and rewards.

What should I do if the game crashes or freezes?

Try restarting your device, updating the app, or reinstalling it. Contact support via [email protected] if issues persist.

Can I participate in events and join guilds?

Yes, access events and guild features from the main menu by tapping on the respective icons and joining guilds or events on their pages.

How do I contact customer support for help?

Send your questions or issues to [email protected] or visit our Web Support Portal at https://support.awem.com/hc/en-gb/categories/200095512-Cradle-of-Empires for assistance.

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