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Frequently Asked Questions

How do I set up CyberGhost VPN on my Windows device?

Download the installer from our website, run it, and follow the on-screen prompts to complete setup. You may need to grant administrative permissions during installation.

How can I connect to a VPN server in a specific country?

Open CyberGhost, select the desired country from the server list, and click ‘Connect' for a secure, localized connection.

What features does CyberGhost VPN offer for secure browsing?

CyberGhost encrypts your internet traffic, conceals your IP address, and provides a strict no-logs policy to protect privacy and ensure safe browsing.

How do streaming-optimized servers improve my streaming experience?

Connect to our streaming-optimized servers to enjoy buffer-free videos, consistent quality, and compatibility with over 35 streaming platforms, reducing freezing.

What is the Security Suite included with CyberGhost, and how do I activate it?

The Security Suite offers antivirus and anti-malware protection. It's enabled by default; access it via the main dashboard under ‘Security' for real-time monitoring.

How can I upgrade to a dedicated IP address?

Navigate to Settings > Account > Dedicated IP to purchase an additional static IP, which is token-based and does not record your ownership.

Is CyberGhost VPN free, and how can I try it?

Yes, we offer a 24-hour free trial without requiring payment details. Download the app, and the trial begins automatically with no cost.

What is included in the subscription plan and how do I cancel?

Subscriptions include access to all features, servers, and support. To cancel, go to Settings > Account > Subscription and follow the instructions to manage or cancel.

Can I use CyberGhost VPN on multiple devices?

Yes, with a single account, you can install and use CyberGhost on multiple Windows devices. Check your plan for device limits.

What should I do if I experience connection issues?

Try switching servers, restarting the app, or reinstalling it. If problems persist, contact our 24/7 support via live chat or email from the Help section.

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