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Frequently Asked Questions

How do I install and set up ESET HOME Security Premium for the first time?

Download the app from your app store, create an ESET account, and follow the setup wizard to activate core protections and device management features.

Can I manage multiple devices with ESET HOME Security Premium?

Yes, after installation, add your devices through the app by signing into your ESET account via Settings > Devices to monitor and manage all secured devices.

How do I encrypt my data using the app?

Navigate to Settings > Data Encryption; select the files or folders you want to encrypt and follow prompts to secure your data effectively.

What features help protect my online transactions?

Use the integrated VPN and Browser Privacy & Security features, accessible via Settings, to secure your browsing and online payments.

How can I block scams and eliminate malware on my device?

Run a full system scan through the antivirus feature in the app; enable real-time malware protection in Settings for continuous security.

How do I lock or locate my lost devices?

Go to the 'Device Management' section in the app, select your device, then choose 'Lock' or 'Locate' to secure or find it remotely.

How do I subscribe or upgrade to ESET HOME Security Premium?

Visit Settings > Subscription or Subscription Management within the app to purchase, renew, or upgrade your subscription easily.

What is the cost of ESET HOME Security Premium and can I get a trial?

Pricing details are available in the app's subscription section; a free trial may be available during onboarding or via the website for new users.

How do I update my subscription or billing information?

Go to Settings > Account > Subscription, then follow prompts to update payment details or manage your subscription preferences.

What should I do if the app is not functioning properly?

Try restarting your device, ensure the app is updated, and check your internet connection. For persistent issues, contact ESET Support via the app's Help section.

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