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Frequently Asked Questions

How do I set up and start using ExpressVPN on Windows?

Download the app from our official site, install it, log in with your account, and click the connect button to start protecting your connection.

Can I use ExpressVPN on multiple devices with one subscription?

Yes, a single subscription supports up to 8 devices simultaneously. Download the app on each device and log in.

What is the difference between Lightway UDP and TCP protocols, and how do I choose?

Lightway UDP offers higher speed suitable for streaming, while TCP provides extra stability. Switch protocols in Settings > Protocols.

How can I access content in a specific country using ExpressVPN?

Open the app, select a server in your desired country from the server list, and tap connect to appear as if you're there.

Does ExpressVPN keep logs of my online activity?

No, ExpressVPN has a strict no-logs policy, ensuring your online activity remains private—verified by independent audits.

How do I block ads and unwanted content with the Windows app?

Go to Settings > Features, enable ad and content blocking, and customize your preferences for a safer browsing experience.

What should I do if my VPN connection drops unexpectedly?

The app automatically reconnects; if not, click 'Reconnect' or enable auto-reconnect in Settings > Connection for seamless protection.

How do I subscribe or manage my subscription plan?

Visit Settings > Account > Subscription to view, upgrade, or cancel your plan. You can also manage billing via the website.

Is there a free trial or money-back guarantee for ExpressVPN?

Yes, try it risk-free with our 30-day money-back guarantee—request a refund within 30 days if dissatisfied.

What should I do if I encounter technical issues or need help?

Access 24/7 support via live chat or email directly within the app or check our help guides in Settings to troubleshoot.

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