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Frequently Asked Questions

How do I start playing Family Hotel for the first time?

Download the game, open it, and follow the onboarding tutorial to learn basic gameplay and game features.

Can I connect Family Hotel to social media to save my progress?

Yes, go to Settings > Account and link your social media accounts to synchronize your progress across devices.

How does the match-3 mechanic work in Family Hotel?

Match three or more identical tiles in a row to clear them and complete objectives related to hotel restoration and character quests.

What are side-quests and how do they affect my game progress?

Side-quests are optional tasks from characters and guests that reward you with items, coins, and unlocking new content.

How can I customize and decorate the hotel rooms?

Tap on rooms from the main menu, then select furnishings and decorations to personalize each space as you wish.

Are there any in-app purchases or subscription options?

Yes, you can buy coins, boosters, and subscribe for special benefits via Settings > Shop or Settings > Subscriptions.

How do I upgrade or expand my hotel in the game?

Complete match-3 levels and quests to earn resources, then go to the Hotel section to upgrade and expand the building.

What should I do if the game crashes or freezes?

Try restarting your device, ensure your app is updated to the latest version, or contact Support via Settings > Help.

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