Download the app, open it, and log in with your credentials as provided by your IT department. No additional configuration is typically needed for basic use.

Ensure your network is active, and try restarting the app. If issues persist, contact your IT team to check if your organization's gateway is enabled.

The app automatically detects your location and connects to the best available gateway, optimizing performance without user intervention.

Yes, GlobalProtect provides a secure connection, allowing you to use any enterprise app securely, leveraging native experience for all traffic.

It supports Kerberos, RADIUS, LDAP, client certificates, and local user database authentication methods via PAN-OS.

Yes, your organization needs to enable GlobalProtect gateway subscription on Palo Alto firewalls running PAN-OS 7.0 or 7.1 before installation.

Yes, a GlobalProtect gateway subscription must be enabled by your organization's IT; check with your IT team regarding licensing and costs.

Contact your IT department and ask if a GlobalProtect gateway subscription is active on the firewall before installing the app.

This version is designed for Windows Unified Platform; check with your IT team for support on other OS, such as macOS or mobile platforms.

Try reinstalling the app, check network settings, and contact your IT team for further troubleshooting if the issue persists.