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Frequently Asked Questions

How do I pair my Starkey Hearing Aid with my Windows PC for the first time?

Open the Hearing Control App, go to Settings > Bluetooth, turn on Bluetooth, and select your hearing aid from the available devices list to pair.

Can I use the app to adjust my hearing aid settings remotely?

Yes, the app allows you to customize and control your hearing aid settings directly from your Windows PC within the app's interface.

What core features does the Hearing Control App offer for managing my hearing aids?

The app provides volume control, program switching, sound adjustments, and battery status monitoring for all compatible Starkey hearing aids.

How can I switch between different listening programs using the app?

Navigate to the Program tab in the app's main menu and select the desired program for quick switching tailored to your environment.

Does the app allow for sound personalization and environmental adjustments?

Yes, you can modify sound preferences and environmental settings through the app's customization options under the Settings menu.

Are there any subscription or paid features within the Hearing Control App?

The app itself is free to download and use; additional features or services may require a subscription, which can be managed under Settings > Account > Subscription.

How do I upgrade or subscribe to premium features in the app?

Go to Settings > Account > Subscription to view and purchase available premium plans or feature upgrades.

Is the app compatible with all Starkey hearing aids, and how do I check compatibility?

The app supports all Starkey hearing aids; ensure your device is compatible by checking the device list in the app's Help section.

What should I do if my hearing aid doesn't connect or the app isn't detecting it?

Ensure Bluetooth is enabled, restart your hearing aid and PC, then try pairing again through Settings > Bluetooth > Add device.

How can I troubleshoot connectivity issues with the Hearing Control App?

Check Bluetooth settings, restart your PC, unpair and re-pair your hearing aid, and ensure the app is updated to the latest version.

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