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Frequently Asked Questions

How do I start converting HEIC files using this app?

Simply drag and drop your HEIC files or folders into the app, and they will be converted automatically without additional setup.

Is there a way to convert multiple HEIC files at once?

Yes, you can select entire folders or multiple files, and the app will convert them simultaneously for efficiency.

What core formats can HEIC to JPEG convert to besides JPEG?

The app supports converting to formats like AI, WebP, PDF, PSD, PNG, HDR, GIF, BMP, TIFF, ICO, and JPG.

Can I keep the original folder structure when converting multiple files?

Yes, when converting folders, you can choose to preserve the original hierarchy for better organization.

How do I rename converted files during the process?

Use the renaming options in settings to add prefixes, suffixes, or change the naming case before conversion.

Does the app preserve image metadata like EXIF data?

Yes, the app retains image metadata during conversion, ensuring important information like timestamps stays intact.

Is HEIC to JPEG a paid app or does it require a subscription?

The app is a one-time purchase; however, check in settings > account for any optional upgrades or features.

Can I convert files without internet access?

Yes, the app performs local conversions, so you don't need an internet connection and your files stay private.

What should I do if the app isn't converting files properly?

Try restarting the app or check for updates in the Microsoft Store; contact support if the problem persists.

Does the app support the HEIC file format from the latest iPhone 16?

Yes, it supports the new iPhone 16 HEIC format, ensuring compatibility with latest devices.

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