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Frequently Asked Questions

How do I connect HEOS Remote to my HEOS devices for the first time?

Ensure your HEOS device is on the same network as your phone, then open the app and allow it to discover your device automatically.

Can I use HEOS Remote without a HEOS device on my network?

No, the app requires at least one HEOS device on your local network to function properly.

What are the main functions I can perform with HEOS Remote?

You can control playback, adjust volume, switch rooms, and browse your music library across compatible HEOS devices.

How do I control different HEOS devices using the app?

Select the specific device or zone within the app interface to manage playback and settings individually.

Can I create playlists or manage music library within HEOS Remote?

No, HEOS Remote is for controlling playback only; setup and library management are done through the official HEOS app.

Is there a subscription fee for using HEOS Remote?

No, HEOS Remote is free to use during the trial; there are no subscription fees for basic control features.

Are there any in-app purchases or premium features in HEOS Remote?

Currently, HEOS Remote does not offer in-app purchases; it provides core control features without additional charges.

Can I control my HEOS devices remotely over the internet?

No, HEOS Remote works only on your local network; remote access is not supported. Use the official app for such features.

What should I do if HEOS Remote is not detecting my devices?

Ensure your HEOS device is powered on and connected to the same network. Restart the app or device if needed.

Does HEOS Remote support setup or configuration of new HEOS devices?

No, setup and configuration must be done through the official HEOS app; HEOS Remote is solely for control after setup.

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