Frequently Asked Questions
How do I connect to the VPN for the first time?
Open the app, tap the one-tap connect button, and it will automatically connect you to the fastest available server.
Is there a free version of Hotspot Shield VPN, and does it have limitations?
Yes, the free version offers unlimited VPN with ads, no registration required, but it may have slower speeds compared to premium.
How do I enable or customize split tunneling?
Go to Settings > Features > Split Tunneling, then select the apps or data you want to exclude from VPN encryption.
What server locations are available with the free and premium plans?
Free users connect to limited servers, while Premium offers 800+ servers in over 125 locations globally; access these settings in the app.
Can I use Hotspot Shield on multiple devices simultaneously?
Yes, the premium plan supports up to 10 devices; activate this in Settings > Account > Devices.
What are the benefits of upgrading to Hotspot Shield Premium?
Premium provides faster speeds, access to more servers and locations, ad-free experience, and additional features like auto-connect and multiple modes.
How do I subscribe or cancel my Premium plan?
Go to Settings > Account > Subscriptions, then follow prompts to subscribe or cancel. Note: payments are billed via the Microsoft Store.
Is there a free trial for the Premium plan, and how do I activate it?
Yes, a 7-day free trial is available. Simply select a subscription plan; the trial starts automatically unless canceled before it ends.
Why is my VPN connection not working properly?
Try restarting the app, switching servers, or checking your internet connection. Contact support via https://support.hotspotshield.com if issues persist.
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