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Frequently Asked Questions

How do I get started with Keeper Password Manager as a new user?

Download the app, create a free account, set a strong master password, and then start adding your credentials to begin managing your passwords securely.

Can I access my passwords on multiple devices?

Yes, simply log into your Keeper account on your devices; your data will sync automatically across all supported devices.

How can I import my passwords from other managers?

Go to Settings > Import Data, choose your source like LastPass or 1Password, and follow prompts to securely transfer your passwords.

What are the main features of Keeper Password Manager?

It offers secure vault storage, auto-fill for passwords, password generator, passkey storage, 2FA management, BreachWatch monitoring, and secure sharing.

How does Keeper ensure my data is protected?

Keeper uses AES-256 encryption, zero-knowledge security, and supports hardware security keys like YubiKey to protect your data.

Can I generate strong passwords with Keeper?

Yes, use the built-in password generator to create strong, random passwords and passphrases for your accounts.

What should I do if I forget my master password?

Unfortunately, since Keeper uses zero-knowledge encryption, you cannot reset it. Make sure to store your master password safely.

What is the difference between the free and paid plans?

Free accounts have limited records and devices, while paid plans offer unlimited storage, device syncing, secure file storage, and additional features.

How do I upgrade my subscription or manage billing?

Go to Settings > Account > Subscription to view, upgrade, or cancel your plan; billing is managed via your app store or Microsoft account.

How do I troubleshoot sync issues between devices?

Ensure you are logged in, have an active internet connection, and your app is updated; if issues persist, contact support at https://keepersecurity.com/support.

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