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Frequently Asked Questions

How do I start playing Microsoft Jigsaw for the first time?

Download the app, open it, and sign in with your Microsoft account for full access. Choose a game mode and start solving puzzles to get started.

Can I play Microsoft Jigsaw without signing in?

Yes, you can play puzzles without signing in, but signing in allows you to save progress, track stats, and sync across devices. Sign in via the app's profile option.

How do I create my own custom puzzle using a photo?

Tap the 'Create' button, upload a photo from your device, then customize and turn it into a puzzle. Share your creation with friends through sharing options.

What are the differences between Classic, Jigsaw Jam, and Daily Challenges modes?

Classic offers traditional puzzles, Jigsaw Jam is a timed speed challenge, and Daily Challenges feature new puzzles daily with badge rewards. Switch modes from the main menu.

How can I adjust the difficulty of puzzles in Classic mode?

In Classic mode, select the puzzle, then choose the number of pieces (easy, medium, hard) to suit your skill level from the options menu.

What benefits do I get by subscribing or creating a Microsoft account?

Subscription and sign-in allow you to save progress, access exclusive puzzles, unlock collections, and sync your game data across multiple devices.

Are there any in-app purchases or subscriptions I should be aware of?

Yes, you can purchase puzzle packs or a subscription for additional puzzles and features. Check the app's store settings under Account > Subscriptions.

How do I troubleshoot if puzzles are not loading or the app crashes?

Try restarting your device, update the app, or reinstall it from the app store. Ensure your device has a stable internet connection.

Can I share my custom puzzles with friends?

Yes, after creating a custom puzzle, use the share option to send it via social media or messaging apps to friends and family.

How do I track my game stats and progress?

Sign in with your Microsoft account, then go to Profile or Settings to view your stats, badges, and progress history within the app.

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