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Frequently Asked Questions

How do I start using MyWhoosh as a new user?

Download the app, create an account via the sign-up page, and follow the in-app setup instructions to get started with your first ride.

What are the system requirements to run MyWhoosh smoothly?

Ensure your device has the latest DirectX and Microsoft Visual C++ Redistributable installed, and meets minimum hardware specifications for optimal performance.

How do I explore virtual worlds in MyWhoosh?

Navigate the app's main menu, select 'Worlds,' and choose your preferred location like California or Belgium to start exploring.

Can I customize my avatar and accessories?

Yes, go to the 'Garage' section and select your preferred bikes and accessories from popular brands to personalize your avatar.

How can I access training plans and workouts?

Tap on 'Workouts,' browse the plans designed by top coaches, or create your own workout in the 'Training' tab.

What esports events are available and how do I participate?

Join official events via the 'Esports' section; registration is simple, and follow event details to compete for cash prizes.

Is there a subscription fee or in-app purchases for premium features?

MyWhoosh is free to use, but certain premium workouts and accessories may require subscription or in-app purchases via 'Settings' > 'Account.'

How do I upgrade to a premium plan if I want more features?

Go to 'Settings,' tap 'Subscriptions,' choose your plan, and follow the prompts to subscribe using your payment method.

What should I do if the app crashes or has performance issues?

Restart your device, ensure system requirements are met, and update your app to the latest version from the app store.

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