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Frequently Asked Questions

How do I get started with Neutro IPTV Player on my PC?

Install the app, then add your M3U/M3U8 playlist or log in with your XC/XUI portal details via Settings > Playlist or Portal to start watching.

Can I add my own playlists and streams?

Yes, you can add local or web-based M3U/M3U8 playlists or log in using XC/XUI portals through Settings > Playlist and Portal accordingly.

How do I organize my channels or shows within the app?

Use the features like Favorite, Lock, Hide Groups/Items, and Pin Groups to Top found in the channel options for better organization.

What features does the Electronic Program Guide (EPG) support?

You can add EPG via external sources or directly through XC/XUI API in Settings > EPG, helping you stay updated on schedules.

How can I search for specific channels or shows?

Use the Universal Search feature accessible from the main menu to find channels, movies, or series by name, group, or year.

Are there any subscription or paid features in Neutro IPTV Player?

Neutro IPTV Player is free; however, some advanced features or premium playlist sources may require a subscription, managed via Settings > Account.

Does the app support multi-device subscriptions?

Currently, the app manages playlists locally on your PC; multi-device support depends on your playlist or portal service provider.

Why am I unable to load my playlist or stream?

Check your internet connection, ensure correct playlist URL or portal info in Settings, and verify your playlist format or credentials.

Can I customize the app's appearance or playback settings?

Yes, navigate to Settings > Advanced or Playback to adjust themes, video quality, and other customizable options based on your preferences.

Does Neutro IPTV Player provide customer support?

Support is available through the app's Help section or official channels; consult the user manual or contact support for technical assistance.

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