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Frequently Asked Questions

How do I start using SafeShell VPN for the first time?

Download and install the app, open it, and tap 'Start Free Trial' or log in with your account to begin using. The setup is straightforward from the main interface.

Can I use SafeShell VPN on multiple devices simultaneously?

Yes, SafeShell VPN supports multiple devices. Just log in with the same account on different platforms like PC, mobile, or TV to enjoy seamless access.

How do I connect to a specific server or location?

Open the app, select the 'Global Mode,' choose your preferred country or server from the server list, then tap 'Connect' for quick access.

What are the main features of SafeShell VPN?

Key features include high-speed servers worldwide, hiding your IP, public Wi-Fi protection, no logs policy, and customizable global or app modes to control your connection.

How does the Global Mode and App Mode differ?

Global Mode routes all device traffic through the VPN, while App Mode only protects selected apps. Settings are available under the 'Settings > Mode' section.

Is there a free trial available for new users?

Yes, new users get a 1-hour free trial to explore all features. Simply tap 'Start Free Trial' during onboarding to activate it.

How do I subscribe to the full version of SafeShell VPN?

You can subscribe via the 'Settings > Subscription' section. Choose your plan, enter payment info, and activate to unlock unlimited access.

What is the billing cycle, and how do I manage my subscription?

Subscriptions renew automatically unless canceled at least 24 hours before expiration. Manage or cancel via 'Settings > Subscription' on your device.

Will my online activity be logged or stored?

No, SafeShell VPN follows a zero logs policy, ensuring your online activities and connection data are not stored for maximum privacy.

What can I do if the VPN connection stops working or is slow?

Try switching to a different server or restarting the app. You can also check your internet connection or contact support via '[email protected]' for assistance.

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